FAQ and Return Policy
ProDry Sport is a high-performance sports equipment drying and odour-management system engineered for competitive athletes and active sports families. It helps keep hockey gear dry, fresh, and ready for the next session by accelerating moisture removal between practices, games, and tournaments.
ProDry Sport is engineered for moisture-intensive sports equipment, including:
- Hockey (player and goalie gear)
- Football
- Lacrosse
- Other sports with padded equipment exposed to high levels of moisture
If your athlete trains multiple times a week or competes at a rep, AAA, academy, or elite level, ProDry Sport is engineered for the demands of frequent training and competition.
ProDry Sport is simple to use and designed for busy hockey households.
How it works:
- Make sure gear is washed before first use
- Place the airflow pad inside the equipment bag (or underneath the gear)
- Attach the motorized drying unit
- Insert a scent ring into the hose (optional)
- Set the fan speed, heat level, and timer
- Allow warm, dry air to circulate throughout the equipment to accelerate moisture removal and help manage odour.
Video instructions are available in the “How To Use” section of the website.
Important airflow note:
The unit has air vents on the bottom and rear. Always operate it on a firm, stable surface and keep all vents unobstructed to maintain optimal airflow.
Full Kit Bundle includes:
- 1 motorized drying unit
- 1 airflow pad (16″ × 32″)
- Scent rings (1x Lemon & 1x Peppermint)
Extra Player Kit includes:
- 1 Additional airflow pad (16″ × 32″)
- Hose
- Scent rings (1xLemon & 1xPeppermint)
Designed for multi-player households that want to maximize the versatility of a single ProDry motorized unit.
- Airflow Pad: 16″ × 32″ (fits most junior and senior hockey bags)
- Motorized Unit: approx. 5.5″ × 11.5″
- Digital Controls: adjustable heat & airflow
- Temperature Range: up to ~70°C
- Built-in Timer: 30–60 minutes
- Automatic Safety Shut-Off
- Durable Materials: acrylic-coated polyester with absorbent inner layer (essential-oil compatible)
Engineered to perform through demanding training schedules and extended competitive seasons.
- Fan speed: levels 1–5
- Heat: levels 1–5
- Timer: 30–60 minutes
Goalie equipment: Use lower heat and airflow settings to help protect heat-sensitive plastic components and maintain material integrity.
- Fan speed: levels 1–5
- Heat: levels 1–5
- Timer: 30–60 minutes
Goalie gear tip: Use lower heat and fan settings to help preserve plastic components and padding integrity.
Contact the ProDry Sport Support Team at support@prodrysport.com or through the contact form on our website.
Our team is available to assist with product, technical, and order-related inquiries.
Yes. Replacement scent rings, hoses, and airflow pads are available through the ProDry Sport Accessories collection.
ProDry Sport is endorsed and used by former NHL star Doug Gilmour
“I’m not just putting my name on ProDry Sport. I use it because it works.”
General care:
- Unplug when not in use
- Store in a cool, dry indoor location
- Keep out of reach of young children unless supervised
- Wipe housing with a dry cloth only (do not use water)
Airflow & nozzle maintenance:
- Regularly check vents and nozzles for dust or debris
- Remove any blockages to maintain unrestricted airflow
- Store nozzles in a sealed container when not in use
Filter maintenance:
- Filter is located on the rear intake
- Clean regularly to maintain optimal airflow and system performance
The Full Player Kit is backed by a 1-year warranty, covering defects under normal use. The warranty does not apply to damage caused by user error, misuse, or improper operation.
ProDry Sport offers also offer a 30-day satisfaction guarantee, giving you added confidence when purchasing your ProDry Sport system.
No. Multi-player households can share one ProDry motorized unit and add Extra Player Kits as needed.
This allows multiple players to maintain dedicated airflow setups while using the same motorized drying unit.
SHIPPING
- Free shipping on orders over $99 CAD
- Standard shipping rates apply to orders under $99
- Currently shipping within Canada and the United States
Processing time: 1–3 business days
Delivery estimate: 3–7 business days depending on location
Return Policy
Pro Dry Sport Return Summary (Orders $50+ CAD)
- Returns are accepted on eligible purchases of $50 CAD or more within 30 days of delivery.
- Items must be unused, sealed packaging unopened and returned with original tags and packaging.
- Final sale items and gift cards are not eligible for return.
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- Original shipping fees are non-refundable.
USA Returns
- Returns from the United States are accepted, but customers must cover all return shipping costs back to Canada.
- Any duties, tariffs, customs fees, or brokerage charges are non-refundable and remain the customer’s responsibility.
To start a return, email support@prodrysport.com with your order number and return request.