FAQ and Return Policy

ProDry Sport is a high-performance sports equipment drying and deodorizing system designed for elite athletes and competitive sports families. It helps keep hockey gear dry, clean, and odor-free, extending the life of equipment and improving hygiene between practices, games, and tournaments.

ProDry Sport is especially popular with hockey parents, but it’s engineered for high-intensity sports equipment, including:

  • Hockey (player and goalie gear)
  • Football
  • Lacrosse
  • Other sports with padded, sweat-heavy equipment

If your athlete trains multiple times a week or plays at a rep, AAA, academy, or elite level, ProDry Sport is built for that pace.

ProDry Sport is simple to use and designed for busy hockey households.

How it works:

  1. Make sure gear is washed before first use
  2. Place the airflow pad inside the equipment bag (or underneath the gear)
  3. Attach the motorized drying unit
  4. Insert a scent ring into the hose (optional)
  5. Set the fan speed, heat level, and timer
  6. Let warm, dry air circulate through the bag to remove moisture and odor

Video instructions are available in the How To Use section of the website.

Important airflow note:

The unit has vents on the bottom and back. Always place it on a hard surface and avoid carpets or anything that could block airflow.

Full Kit Bundle includes:

  • 1 motorized drying unit
  • 1 airflow pad (16″ × 32″)
  • Scent rings (1x Lemon & 1x Peppermint)

Extra Player Kit includes:

  • 1 Additional airflow pad (16″ × 32″)
  • Hose
  • Scent rings (1xLemon & 1xPeppermint)

Perfect for multi-player hockey families, siblings, or parents who also play

  • Airflow Pad: 16″ × 32″ (fits most junior and senior hockey bags)
  • Motorized Unit: approx. 5.5″ × 11.5″
  • Digital Controls: adjustable heat & airflow
  • Temperature Range: up to ~70°C
  • Built-in Timer: 30–60 minutes
  • Automatic Safety Shut-Off
  • Durable Materials: acrylic-coated polyester with absorbent inner layer (essential-oil compatible)

Built to withstand elite training schedules and long seasons.

  • Fan speed: levels 1–5
  • Heat: levels 1–5
  • Timer: 30–60 minutes

Goalie gear tip: Use lower heat and fan settings to help preserve plastic components and padding integrity.

  • Fan speed: levels 1–5
  • Heat: levels 1–5
  • Timer: 30–60 minutes

Goalie gear tip: Use lower heat and fan settings to help preserve plastic components and padding integrity.

You can reach the ProDry Sport team at support@prodrysport.com or through the contact form on the website. The team responds promptly and is happy to help.

Yes. Replacement scent rings, hoses, and airflow pads are available on the Accessories page of the website.

Former NHL star Doug Gilmour endorses ProDry Sport:

“I’m not just putting my name on ProDry Sport. I use it because it works.”

General care:

  • Unplug when not in use
  • Store in a cool, dry indoor location
  • Keep out of reach of young children unless supervised
  • Wipe housing with a dry cloth only (do not use water)

Airflow & nozzle maintenance:

  • Regularly check vents and nozzles for dust or debris
  • Remove any blockages to maintain optimal airflow
  • Store nozzles in a sealed container when not in use

Filter maintenance:

  • Filter is located on the rear intake
  • Clean frequently to ensure peak performance

Yes. Every ProDry Sport system includes a 1-year guarantee, providing peace of mind through long seasons and heavy use.

No. Many elite hockey families share one motorized unit and add Extra Player Kits for convenience. This allows multiple players to dry gear efficiently using the same base unit.

SHIPPING

  • Free shipping on orders over $99 CAD
  • Standard shipping rates apply to orders under $99
  • Currently shipping within Canada and the United States

Processing time: 1–3 business days
Delivery estimate: 3–7 business days depending on location

Return Policy

Pro Dry Sport Return Summary (Orders $50+ CAD)

  • Returns are accepted on eligible purchases of $50 CAD or more within 30 days of delivery.
  • Items must be unused, sealed packaging unopened  and returned with original tags and packaging.
  • Final sale items and gift cards are not eligible for return.
  • Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • Original shipping fees are non-refundable.

USA Returns

  • Returns from the United States are accepted, but customers must cover all return shipping costs back to Canada.
  • Any duties, tariffs, customs fees, or brokerage charges are non-refundable and remain the customer’s responsibility.

To start a return, email support@prodrysport.com with your order number and return request.